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The New Normal

By John Callanan

How 9 months may have forever altered the business of foodservice in America.


As retail continues to evolve during the global pandemic, one long-held belief about the convenience store industry appears to be holding true: the c-store channel is somewhat recession resistant. While the U.S. restaurant industry has declined by a massive 40% as a result of the pandemic’s impact on the economy, sales of prepared food in convenience stores had only declined 15%, according to David Portalatin, Vice President and Industry Advisor, Food, for the NPD Group. Certainly, some c-store’s ability to sustain the impact of the economic shutdown was buoyed by it being labeled a necessary service in most states, but again the c-store channel has proven sturdy in even the worst of times. In part 1 of a 2-part interview, Portalatin shares some statistics and insights on “The New Normal.”